2569 Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This policy explains how 2569 collects, uses, stores and protects your personal information when you use our platform.
Information We Collect
When you register or use the 2569 platform, we collect various types of information needed to provide a safe, accurate and quality service. This information falls into several main categories:
Account InformationDuring registration, you provide your full name, email address, phone number and password. We may also request identity documents (such as your MyKad or passport) during the identity verification (KYC) process to ensure account security and regulatory compliance.
Payment InformationTo process deposits and withdrawals in Malaysian Ringgit (RM), we collect transaction-related information such as your chosen payment method, transaction amount and timestamp. Card details or bank account numbers are not stored directly by 2569 — they are processed through secure third-party payment channels.
Device & Browser InformationWe automatically collect technical data such as your IP address, browser type, operating system, screen resolution, device language and access logs. This information helps us detect suspicious activity and improve platform performance.
Usage DataWe record in-platform activity such as games played, markets followed, session duration and button interactions. This data is used to improve the user experience and identify abnormal usage patterns.
Summary of Data Collected
- Name, email, phone number (registration)
- KYC documents (identity verification)
- MYR transaction records
- Device & browser information
- Platform activity & session data
Purpose of Data Use
Platform Operations
Information collected is used primarily to manage your account, process deposits and withdrawals, verify identity, prevent fraud and ensure the 2569 platform operates securely and smoothly. This includes sending important notifications related to your account and transactions.
Service Improvements
Usage data and technical information are used to analyse platform performance, identify and resolve technical issues, and plan better updates and new features for Malaysian users. We do not make automated decisions that affect your account based on profiling alone.
Communication & Support
Your email address and phone number are used to contact you regarding your account, security, service updates and support enquiries. You can opt out of promotional communications at any time through your account settings.
Legal Compliance
We may be required to process your information to fulfil applicable legal obligations in Malaysia, including anti-money laundering (AML) requirements, identity verification and reporting to relevant authorities where required by law.
Cookies & Tracking
The 2569 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site.
Types of Cookies Used- Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled.
- Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
- Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most, time spent on each, and navigation paths — to drive continuous improvement.
You can manage your cookie preferences through your browser. However, disabling essential cookies may affect your login functionality and account security on the 2569 platform.
Data Storage, Security & Sharing
Storage & Security
Your personal data is stored on secure servers with encryption protection. 2569 implements appropriate technical and organisational security measures to protect your data from unauthorised access, loss, destruction or accidental disclosure.
We retain your data for as long as your account is active or as long as necessary for the purposes stated in this policy. Once an account is closed, data is kept for the period required by law before being securely deleted.
Third-Party Sharing
2569 does not sell, rent or distribute your personal data to third parties for marketing purposes. We only share information in the following circumstances:
- With trusted payment providers to securely process your MYR transactions.
- With relevant authorities in Malaysia where required by law or court order.
- With technical service providers who support platform operations — subject to strict confidentiality agreements.
Your Rights as a User
As a 2569 platform user, you have certain rights regarding your personal data. We fully respect and uphold these rights:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details can be updated through your account settings, or you may contact support for more complex changes.
You may request the deletion of your personal data, subject to legal requirements and mandatory retention periods. Account closure and data deletion requests can be submitted through the 2569 support team.
To submit any request relating to your rights, contact us at [email protected]. We will respond within 14 business days.
Policy Updates & Contact Us
Privacy Policy Updates
2569 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The effective date of the latest version will be stated at the top of this page. Continued use of the platform after any changes constitutes acceptance of the updated privacy terms.
We encourage you to review this page periodically. For significant changes, we will endeavour to notify users via their registered email address.
Contact Our Privacy Team
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please get in touch with us:
- Email: [email protected]
- Response time: within 14 business days
- General enquiry: check FAQ us first
Related Policy Links
This policy is effective from January 2026.
Your Data Is Safe With Us
2569 puts the safety and privacy of every Malaysian user first. Create your account today with confidence, knowing your information is handled with full responsibility and professionalism.
Have questions about privacy or how we handle your data? Check FAQ or contact our support team.